Terms of service
❗❗BY SHOPPING WITH BREATHE YOU AGREE TO THE BELOW TERMS AND CONDITIONS.❗❗
BREATHE SHIPPING POLICY
* Orders will be shipped to the buyer's address within 1-2 business days (unless shop is on holiday or otherwise noted on the litem listing).
* Please make sure to check your shipping address before buying.
* Orders placed with incorrect address will NOT be replaced.
* Each address must indicate full name (name and surname), street number and post code (where necessary).
* Please double check your address! I can't be responsible for any extra costs if the address you supply is incorrect.
* Shipping within UK 3-8 business days (standard 2nd Class) using Royal Mail .
* BREATHE is NOT responsible for lost or delayed delivery if untracked option is chosen at checkout.
* Seller will NOT replace lost/delated items if they are NOT TRACKED or SIGNED for.)
EUROPE is usually 7-18 business days. Currently not shipping to the EU.
U.S.A. is sometimes 10 - 20 business days. I only ship to street addresses and will use the Tracked and Signed International Option.
* For URGENT parcels or for parcels with two or more items, to the UK you can select the 1st Class delivery option at the Check Out for an added cost of £3.10. This is also "Signed For" and generally arrives the next working day, although not guaranteed.
I AM NOT RESPONSIBLE FOR FAILED OR DELAYED DELIVERY.
* If you prefer TRACEABLE shipping, we can use Royal Mail Tracked and Signed (next day delivery for UK £ 7.50) or International Registered Mail (10-20 working days in all other European Countries and USA £ 12.00)
You can choose the one you prefer once you check out.
*The “International Registered Mail” "Tracked & signed) provides: - legal certification of shipment; - possibility to track the package through the tracking number provided at the time of shipment; - delivery only to the address or to a person appointed by them; - in case of absence, the package can be picked up at the post office indicated on the collection slip.
* Delivery times are similar for both shipping methods : next day delivery to UK. U.S.A. is sometimes 10 - 20 business days.
❗❗ Sometimes the package takes less time or more time; it depends on many logistical reasons. ❗❗
Please remember that the above are just guidelines and parcels will take longer when there are delays in RM, bad weather or delays due to the busy Christmas season.
* If your purchase is late, ❗PLEASE BE PATIENT❗There is absolutely nothing BREATHE can do about it once it has been dispatched.
* Delays on international deliveries are normal, especially during holiday season, and it's something that I can't control. For US and extra EU orders, contact me if 30 business days have passed* (so excluding Saturdays, Sundays and public holidays) and you did not receive your order (but first ALWAYS remember to ask your local Post Office if they're holding a package for you that they tried to deliver while you were not at home), and we'll see what to do.
*25 business days for the EU, 15 business days for the UK.
***We CANNOT consider any claims from customers made over 2 calendar months after the shipment date. We keep records of the certificate of posting and a photo of the parcel for 2 WHOLE months (or 60 days), which is well beyond the delivery ETA. Further than this it becomes difficult logistically to file a claim or find out anything about the missing parcel. As we can refund for lost items after a max of 25 working days, for any doubts please contact us in good time with details. Please Do NOT wait months before deciding to inform you never received an item!***
❗❗❗ Please also note that any customs duties and taxes are the buyer's responsibility.
* In the event of parcels being returned to me because the address was incomplete or incorrect I will contact you immediately, via email, to let you know. I can resend the parcel, but you will need to pay for shipping again unless the wrongly addressed parcel was my fault - it is the customer's responsibility to ensure the address given is correct when placing the order.
In the event of a UK "Signed For" parcel returning to me because no one either signed for it or went to collect it from the local post office depot, I will inform you with photo proof of the parcel:-
You have 2 options:
1. Shipping parcel again (incurs added shipping cost)
2. Refund the Item to you minus any shipping costs incurred by us
* *IN THESE CIRCUMSTANCES WE CANNOT REFUND ANY AMOUNT ON BESPOKE MADE TO MEASURE ITEMS THAT ARE RETURNED TO US!
* If you receive a broken or damaged item I can refund the price you've paid once the damaged items is returned to me at the buyers cost.
IN ALL CASES IT'S STRICTLY NECESSARY TO CONTACT ME WITHIN 7 DAYS OF YOUR RECEIPT WITH CLEAR PHOTO AND DESCRIPTION OF THE PROBLEM.
*If you didn't receive any item or the package went missing from the postal service while using the Trace/Signed/Trace options, I WILL REFUND TOTAL PRICE YOU'VE PAID (after waiting NOT less than one month).
In case of UNTRACEABLE MAIL I'll do my best to help you but I'm NOT responsible for missing packages. We try to solve problems together. Royal Mail does not class an item as lost until 15 working days after it was posted for UK orders, 30 working days for Extra EU nations and 25 working days for the EU. This means that in the rare event your item has been lost, you must wait the full time allocated before we are able to take action. Lost orders are taken seriously by Royal Mail and we always file a claim to the ‘Lost Mail and Fraud’ department for investigation. Please contact us no longer than 60 days after your order was placed if you have not received your item(s).
*In the event that there is a problem with your order, please contact me for a solution BEFORE leaving negative feedback. I believe that constant communication can solve all issues and I will do my best to ensure your complete satisfaction. Please note that email is not recommended since sometimes it may go directly to my SPAM box, and reply times may be longer.
* I am NOT responsible for damages occurred after the jewellery has been used. I do however offer a refurb option, check listings for THE BREATHE PROMISE.
❗❗ Just to make sure you noted... I am NOT responsible for lost of delayed packages or lost packages if you chose not to track/trace/sign for you item. After the item has been dispatched and you will be sent a postage receipt/proof of postage.